| Service response:
The customer service phone is online 7*24, after-sales service responds within 1 hour, and the problem is solved within 24 hours.
| Pre-sale/in-sale/after-sale support:
Provide project consulting, system design, product experience, and assist customers in formulating overall comprehensive project plans;
Provide corresponding technical guidance and system training, and be responsible for the commissioning and installation of project products;
In addition, we can also provide comprehensive and thoughtful value-added services according to your needs.
| Resource advantages:
Professional service team: hundreds of experienced full-time service engineers are on call 24 hours a day.
Perfect service spare parts: relying on scientific service management software, establish a local spare parts warehouse and store sufficient original spare parts;
Supervision service: If you have any suggestions or comments on the service provided by the after-sales service engineer, please call our service supervision number.
Service supervision telephone: 010-64126515
In order to provide you with satisfactory and comprehensive service support, we sincerely welcome you to provide guidance and suggestions on our service model, service management and service content, and also invite you to supervise the work of our after-sales service personnel.
| Customer training & course training:
We can conduct course training according to customers' projects and needs. Engineers provide customers with systematic technical training and practical operation demonstrations, including fault diagnosis, equipment debugging, equipment maintenance, etc., to meet the diverse needs of different types of customers.
| Technical exchanges:
During product installation and delivery, and regular inspections, our service engineers will conduct technical exchanges with customers on site, exchange product and system application experience, and answer customer questions.